Web applications are becoming ever
more widely seen in the market, as the rapid growth of the Software as a
Service approach. The fact that such applications are available to the entire
world 24x7 means that the demands on support can become onerous soon after the
launch of a service. Providing round-the-clock support in the Western world is
often difficult and expensive to achieve. The cost associated with that can
mean that companies simply do not provide it condemning many if their customers
to poor service with long response times. Posted ID- octb1036