1. Issue: Unable to Create an Account on GeM Portal

Possible Causes:

• When joining, wrong information was given.
• There are bugs in the program or the system.
• The email address or phone number is wrong.

Solution:

• Check that you have a valid work email address and a cell phone number that is linked to your Aadhaar or PAN.
• Get the latest version of Google Chrome or Mozilla Firefox to make things work better together. After you clear the history and cookies from your computer, try again.
• If you still can't sign up, try from a different computer or network.

2. Problem: When I signed up, I didn't get an OTP.

Reasons That Could Be:

• Computers or networks that are slow.
• Email address or cell phone number typed wrong.
• The OTP email got thrown away or put in the junk box.
• As soon as possible, check your trash or junk mail box.
• Make sure your phone has good network service if you chose SMS OTP.
•  If you still have trouble, click "Resend OTP" or try again after a while.
•  Check to see if your phone number and email address are linked to another GeM account.

3. The problem is that GST data isn't being checked.

For what it’s likely that the GSTIN is not related to the phone number found.

• The business name doesn't match the GST information.
• Because it needs work, the GST page might be down.
• Check that the GST website has the right information about you before you put it on GeM.
• Do not use any other names for your business besides the name on your GST registration. GST verification might not work right away. Please wait a little while and try again later.
• You should talk to your GST expert to fix it if the information doesn't match.

4. Problem: The PAN check didn't work.

• The reason could be that the name doesn't match up with the form on the income tax return.
• The PAN card is not linked to the business account.
• Putting in the wrong PAN number.
• Check your PAN on the page for e-filing your income tax.
• Check that the name on GeM matches the name in the Income Tax database. If you just got your PAN, don't try again for 24 to 48 hours.

5. Issue: The Aadhaar registration did not work.

For what Most likely:

• The name or Aadhaar number is wrong.
• The cell phone number that is tied to Aadhaar doesn't work.
• There is a problem with the UIDAI index.
• Enter the correct Aadhaar number and registered cell phone number.
• You can change the phone number at the Aadhaar Kendra closest to you if it's not linked.

6. Something is wrong: the DSC (digital signing certificate) isn't being registered.

• Most likely to be:
• The DSC type doesn't work with this (only Class 3 DSC is allowed).
• The listed PAN is not connected to the DSC.
• Both not having enough DSC drivers or the wrong browser settings can make it not work.
• Use a Class 3 DSC that is signed by the company owner or someone authorized to do so. Also, check to see that the DSC drivers on your system are set up properly.
• You should use Internet Explorer or Mozilla Firefox to access the GeM site. That being said, some computers might not be able to handle DSC registration.

7. Issue: Bank Account Verification Failed

• The account number or IFSC code is wrong.
• The bank records and the business name don't match up.
• The bank is having server issues.
• Double-check the account name and IFSC code. Make sure that the name of the bank account exactly matches the name of the GeM business.
• If you just opened a new bank account, you should wait 24 to 48 hours before checking it.

8. The issue is that the business name doesn't match when it's signed up.

• One reason could be that the PAN, GST, and bank records all have a different name for the business.
• Making mistakes when signing up.
• Make sure that all of your PAN, GST, and bank records have the same name for your business. If a match is found, check that your information is correct with the right people before you try to sign up again.

9. Problem: Your account has been suspended because they didn't follow through—likely to be:

• Not turning in papers that were due.
• Several attempts to prove failed.
• GeM's rules and terms were broken.
• If you want to know why you were banned, check your email and GeM account.
• Should you be asked, upload any lost or corrected files.
• Open a help ticket with GeM customer service if you were stopped without a good reason.

10. Issue: Unable to Contact GeM Support for Assistance

• Many calls for help.
• The wrong way to get in touch was given.
• Sending in a ticket that isn't full.

What to do:

• Fill out a thorough ticket with screenshots of the problem on the GeM help page.
• To get help right away, call the GeM service at 1800-419-3436.
• Check the progress of your ticket often to keep track of your issue.

Last Few Tips for Simple GeM Signup

• Make sure you have all the papers you need before you start the registering process.
• To keep your session from ending, make sure your internet link stays strong.
• Do not use more than one window or tab at a time while you are signing up.
• A lot of the time, check your GeM emails to see if there are any open calls for compliance or verification.

Conclusion

GeM registration can be tough, but it's possible to finish if you know what to do and fix typical issues. It is important to fix problems quickly on the GeM site so that the business trip goes smoothly. This is true whether the problems are with the OTP, GST/PAN, DSC, or account verification. If you're still having trouble, you can get professional help with GeM registration at places like BidHelp.co.